What do you need help with?
Browse the categories below to find help with your issue.
Account
All issues related to registration, login, profile updates, and passwords.
Deposit
How to deposit via Mobile Pay, Nagad, Rocket, and bank transfer.
Withdrawal
A full guide to withdrawing your winnings — including rules, the process, and timelines.
Bonus
How to claim and use welcome bonuses, free bets, and cashback offers.
Security
Account security, two-factor authentication, and reporting suspicious activity.
App Issues
Solutions for mobile app installation, loading issues, and other technical problems.
Easy Guide to Opening an Account
Creating a new account at ku7 takes just a few minutes.
Go to Registration Page
Go to the ku7 registration page and fill in the form with your mobile number or email. Make sure all details are accurate, as they will be needed later when you withdraw.
Verify OTP
An OTP will be sent to the mobile number you provided during registration. Enter it in the designated field to complete verification. The OTP must be used within 5 minutes.
Complete Your Profile
Complete your profile with your correct name, date of birth, and address. KYC verification is required before you can make a withdrawal, so don't skip this step.
Make Your First Deposit
Deposit using your preferred payment method. New members receive a special welcome bonus on their first deposit. The minimum deposit is just ৳500.
Start Betting
Once your account is funded, you can start placing bets on your favorite games. It's a good idea to start with smaller amounts while you get familiar with the platform.
Payment & Withdrawal Guide
Everything you need to know about depositing and withdrawing funds.
| Payment Methods | Minimum | Maximum | Processing Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant | Free |
| Nagad | ৳500 | ৳50,000 | Instant | Free |
| Rocket | ৳500 | ৳30,000 | Instant | Free |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 Business Days | Free |
Having trouble making a deposit?
If a deposit fails, first make sure your mobile banking account has sufficient balance and that you haven't exceeded your transaction limit. If the problem persists, contact support with your transaction ID.
Withdrawal Taking Too Long?
Withdrawals are typically processed within 12–24 hours. If your KYC verification isn't complete, your withdrawal may be held up. Make sure your payment method is correctly linked to your account.
Important: Make sure your KYC verification is complete before making a withdrawal. Simply upload a photo of your National ID or passport to get the process started.
More About the ku7 Help Center
It's perfectly normal to run into issues when using any online platform. What matters is how quickly those issues get resolved. ku7 That's exactly why a dedicated Help Center was built – so Bangla-speaking users can find solutions easily in their own language.
Not all bettors are comfortable with technical matters. For them, ku7Everything in 's Help Center is explained clearly, step by step. Forgot your password? You can reset it in just two clicks. Nervous about making your first Mobile Pay deposit? Walk through the steps — it's as straightforward as shopping online.
Bonuses are a common source of confusion. "I received a bonus but can't use it" — this is usually because the wagering requirement hasn't been met. ku7's Help Center clearly explains the terms for each bonus. For example, if a welcome bonus has a 10x wagering requirement, you'll need to place ৳10,000 in bets before you can withdraw a ৳1,000 bonus.
Account Security ku7 We take it very seriously. If you notice any suspicious activity on your account – such as an unrecognized login or an unknown transaction – contact support immediately. ku7's security team will promptly lock the account and launch an investigation. Never share your password or OTP with anyone — ku7No staff member from will ever ask for this information.
A note for mobile app users – if your app isn't updated, you may run into loading issues. Always use the latest version. Still having trouble even with a good internet connection? Clear the app cache and try again. If the problem continues, ku7contact 's technical support.
Responsible Betting ku7's Help Center has all the details. If you feel your betting is getting out of control, you can set a deposit limit or temporarily suspend your account. These options are available in your account settings.
Support Satisfaction Rating
Contact Support Directly
You can reach the ku7 support team through any of the channels below.
Live Chat
The fastest way to get help. A Bengali-speaking agent will respond within minutes.
Online NowEmail Support
For complex issues, send a detailed email and you'll get a response within 24 hours.
support@ku7.funTelegram
Join the ku7 support channel on Telegram and get help fast.
Active 24/7Help Center FAQs
Find answers to the most frequently asked questions right here.
Betting can be risky. Never bet more than you can afford to lose. Responsible Gaming Learn More.